FAQ'S

GENERAL

WHAT IS CHECK IN / CHECK OUT TIME?
CAN WE REQUEST A SPECIFIC ROOM?
WHAT HOURS IS THE FRONT OFFICE OPEN?
WHAT IF I AM ARRIVING AFTER CLOSING HOURS?
IS SMOKING ALLOWED ON PROPERTY? IN THE SUITES
WIRELESS INTERNET?
WHAT IS YOUR PET POLICY?
PRESS/PHOTOSHOOT/ INFLUENCER INQUIRES?
WHAT OTHER NAMES IS THE CHARLIE KNOWN AS?

TRANSPORTATION / DIRECTIONS

HOW DO I GET TO THE HOTEL?
DO YOU HAVE SECURE PARKING?
DO YOU HAVE TRANSPORTATION?

RESERVATIONS

WHAT IS YOUR CANCELLATION POLICY?
WHAT CAN I EXPECT ON MY CREDIT CARD/DEBIT CARD?
DO YOU ACCOMMODATE LONG TERM STAYS?
DISCOUNTS?
IS MY ID/PASSPORT REQUIRED AT CHECK IN?
IS MY CREDIT CARD REQUIRED AT CHECK IN?
DO YOU HAVE AN EARLY AND/ OR LATE DEPARTURE FEE?
ADA ACCESSIBLE?

ACCOUNTING

WHAT IF SOMEONE ELSE IS PAYING FOR MY STAY?
IF I HAVE QUESTIONS ON MY BILL, WHO DO I CALL?
WHAT FORMS OF PAYMENT ARE ACCEPTED?

SUITES

WHAT DO THE KITCHENS OFFER?
DO YOUR ROOMS OFFER OPERABLE WINDOWS/ AIR CONDITIONING AND HEAT?

Any additional questions, please feel free to contact the hotel directly at:

reservations@thecharliehotel.com

(323) 988-9000